Right of withdrawal

Right of Withdrawal

If you purchase Products in the Raphael Online Shop, you have seven days to cancel your purchase from the date you receive your order for any/no reason under the European Communities Protection of Consumers in Respect of Contracts made by Means of Distance Communication Regulations 2001.


When you cancel your purchase under the above circumstances we will give you full refund within 30 days of you exercising this right to cancel. You must however do this within the seven day period.


You may contact raphaelcrafts@yahoo.co.uk to cancel any call plan you may have purchased, please quote your Raphaelcrafts.com Username in this correspondence. If you have incurred any charges on a subscription call plan you will waver your right to cancel during this seven day period and your entitlement to a full refund. Pay As You Go customers who incur charges on their account must clear these before cancelling their purchase within the seven days